Testimonials
Boosting Team Performance
Testimonials & Case Studies
What our customers said about us
Jo Austin
Director of Sales, Lime Venue Solutions (Part of the Compass Group)
“The feedback from the guys was really positive and all were really impressed with your interpretation of the brief and the outcome!”
Phillip Allsopp
Sales & Marketing Director, Lea Marston Hotel & Spa | The Abbey Hotel Golf & Spa
“We have been working with Gavin from Winning Edges for the past 12 months to create a roadmap to review our overall sales strategy for both the reactive and proactive teams at The Abbey Hotel, Golf & Spa (Redditch) and Lea Marston Hotel & Spa (Sutton Coldfield). During this time we have re-written our entire sales and marketing process which has challenged our way of thinking and working. Gavin has more than delivered on his ROI promise and we have seen competitive growth throughout, so much so that we have signed up to another 12 months and extend the project to other departments within the hotels”
Deborah Heather
Managing Director of Quality in Tourism
“Gavin is an ex colleague. He is someone I knew I could rely upon to provide the input into my current business at both the highest level and with an integrity that couldn’t be matched. I am convinced that he will fulfil all the required results and is adding exceptional value to the business.”
Peter Bartlett
General Manager Chessington World of Adventures Hotel
“I first worked with Gavin during his time with Swallow Hotels where he delivered step change to the efficacy of the sales team. He recently won a highly competitive bid for a task force project where his understanding of all project requirements, planning and swift mobilisation make him a clear leader in his field and I am happy to recommend him and Winning Edges as a Hotel Sales Specialist.”
Tej Walia
General Manager - Dartington Hall
“I have worked with Gavin for more than 2 years. Gavin is business smart and with an integrity that you seldom come across in the business. He is very strong in building business strategies but he also masters the ability to deep dive and go into the essential details when needed. I have had great value of having Gavin as he brings a wealth of experience and knowledge of sales and process/procedures associated with it”
Natasha Platts
Head of Sales - Ennismore
“Gavin proved to be an invaluable asset, helping me get a business development team up and running. Whilst his thorough and adaptable teaching style has led to many successes within the team, his professional yet approachable manner meant that he was also a source of support and encouragement to me throughout.”
Training Feedback
Feedback from our training sessions
“Some really helpful insights into leading teams and suggestions that will be useful in creating a more motivated and productive workforce”
“Training was very well paced with good mix of interaction, videos and powerpoint”
“Incredibly helpful training, done at a good speed with good content”
“Easy to implement changes and suggestions”
“I enjoyed the training and learnt a lot of things and strategies to contribute and share to the workforce of the hotel and how to improve the customer service. Thanks you for this opportunity”
“Taught good tips on how I can make a customer experience better. How important the customer really is. How can I offer more towards a customer”
“It could move the customer service of the hotel forward”
“Always enjoy these courses, good space to think a little differently. Always come away with an idea to move forward”
“Really enjoyed this session! Customer service is a passion of mine and I learned lots of new ideas to pass through to colleagues”
“Really enjoyed the session – felt it was very engaging and manageable. Enjoyed the exercises and made me think, overall message of training is spot on”
“The trainer was excellent and made the training experience comfortable. I felt compelled to engage in answering questions”
“I attended a training session with Gavin previously, and found it really interesting. When I was told Gavin was going to do this one I was pleased, and looking forward to it, as his sessions are really interesting and informative. Really enjoyed it again”
“Gavin gave good training, perfect pace, easy to understand and engaging”
“Good relevant information and a lot of points I will take forward and use in my job. Clear and precise information delivered”
“Very professional/friendly. Felt I could take a lot from the training – makes me think of how to improve”
“Really good session, positive and helped me understand how important customer service is”
“Great refresher for myself and great training for the team. It’s always great to hear from an outsider what would really work”
“Very insightful. Some great questions to take away. Will definitely use “what is your price range” Feel more confident to go back and ask for what I want going forward and how I can be more flexible to win the business”
“Trainer is great, keeps you interested and doesn’t make you feel alienated by using lingo etc – easy to understand the content”
“Good delivery of training, not the usual lecture style training”
“Well-paced training. Very personal to our industry/hotel. Positive experience and motivational – we can do it”
“Very clear. I learnt a lot from the session, small things can create winning edges”
“Very good content and all topics are related to the working environment of each attendee. Would like to receive training every 6 months to refresh”
“I thoroughly enjoyed the training session! I feel like I have learnt A LOT about assessing guests individual needs and tips or use wording to close the deal. Thank you Gavin”
“Always good training with Gavin. This module allows me to leave with positivity and implement ideas and schedule to the team”
“Easy techniques to implement in the office. Tricks & tips to ensure more feedback is given and provided will improve conversion”
“Very enjoyable, helpful. I learnt a lot of new sales techniques today. I thought the training would be boring but it is not. Thank You”
“Best trainer I’ve ever met – and I’ve seen a lot! I like the fact you include real life situations. You have excellent little tips and nuggets for us to takeaway. You’re not afraid to mention things that we do wrong, and you address them in a realistic way”
“Please can we have some more. Gavin comes across as very passionate but delivers in such a natural way – chat rather than being led by slides”
“Training was excellent, was very useful information on how we can improve our sales techniques”
“Given ideas that can take back to the hotel to put to use, especially for showrounds”
“Really good ideas to take back, got me thinking of creative ways for my hotel to stand out against the comp set”
“Has taught me how to do a better showround and get more information out of the client to make their booking. Great course”
“Really helpful training. Will definitely be useful to use within my daily role, and hopefully get more sales”
“Thank you for lovely training event! I learnt a lot of new things and had a great time discussing things in relation to my job role. Hope to see you again”
“Great insights in M&E. Amazing delivery – thank you Gavin”
“Gavin presents well – tone. Interactive without dragging out any subject is much appreciated”
“Very good training. Nice to review the importance of how we do things and how to get it done better”
“Very enjoyable. Gavin makes it easier to stay focussed as he explains everything so logically”
“Really enjoyed the training. It was very relatable to our positions and feel I can put some of these suggestions in place now”